Event Q & A Faqs

Frequently Asked Questions

Is the Marathon a Boston Qualifier?

Pending Certification

What are the registration cut-off dates?

Online registration for Marathon and Half Marathon, October 24, 2015 at 11:59pm. Please note: All printable (email, fax or mailed-in) registration forms for any event must be received by Friday, October 23, 2015. Any printed registrations received after Friday, October 23, 2015 date will be returned. 10K and 5K - Runners can still register for the events up till 2pm on race day and also  in person during the Packet Pickup  @ CORE XT Fitness  until 5:30pm on Saturday October 31, 2015, (8am-4pm)  and Sunday November 1, 2915(10am-3pm) unless the event has already sold out. Personalized race bib – unless event has sold out

Lost your email confirmation?

Check “Confirm” on the registration page for Events.com or Running Room. As long as you are on the confirmation list you do not need your email confirmation to pick up your packet. Your bib number will be emailed to you the week of October 19th 2015.

I can't make it anymore; may I have my money back? May I transfer my entry to a friend?

No Refunds, You May Transfers $15 Fee . No exception. We do not offer refunds once a person has registered. All transfers end after October 25,2015.

I'm injured or otherwise unable to attend. May I have a refund? May I defer my entry to next year or another race?

Sorry, no refunds and no deferrals will be allowed. You may transfer entry to another person in your place for a $15 fee. All transfers end after October 25,2015.

I’m currently registered for an event in the Heroes Run. May I change to a different event?

Yes. All entry fees are non-refundable, non-transferable to another person and non-deferrable – NO EXCEPTIONS. However, you may change races by emailing us with your registration number. You may downgrade (no refund) or change to a longer race for the current price differential if the event has not sold out. There will be an additional $15 fee for all changes. Cut-off date for online changes is October 25, 2015 or at registration at the Expo, unless event is sold out. Events.com Participant Dashboard Changes: Changes to your information may be made via your participant dashboard UNLESS THE EVENT IS SOLD OUT. You will be able to switch races by paying the difference between races if applicable (no refunds for downgrades). Additionally there will be a $15 fee to change your race. unless event is sold out.

I cannot pick up my race kit on race day.

Please note there is No registration or number/packet pickup on race day for ANY EVENT. Marathon participants MUST pick up their own bib. Half Marathon, 10K, and 5K participants: If you are not able to pick up your race kit in person, you must provide written permission authorizing a friend/family member to pick it up for you during the Registration/Expo hours. They will need to locate your bib number (if you did not tell them the number) and hand in the signed note to a volunteer at the number pickup booths.

Is there an expo? When? Where?

Yes. Location: 10/31 8am-4pm & 11/1  10am-3pm WNY Boot Camp, 561 Main Street , Tonawanda, NY

What is included in the race packet?

Race kits (consisting of your bib number with MyLap Bib Tag, shirt and swag bag) can be picked up at registration at the Expo.

May I pick up my friend's race packet? May someone pick up my packet?

Marathon participants MUST pick up their own bib. Half Marathon, 10K, and 5K participants: If you are not able to pick up your race kit in person: You must provide written permission authorizing a friend/family member to pick it up for you during the Registration/Expo hours. They will need to locate your bib number and hand in the signed note to a volunteer at the number pickup booths. Please note there is No registration or number/packet pickup on race day for ANY EVENT.

What time do the various events start?

The events start times: • Marathon – 9:30am • Half Marathon Run–9:30am •Schools 1/2 Marathon Challenge – 9:30am Half Marathon Wheelchair– 9:30am •  5k &  10k  Night Run/Walk – 5:30pm

Where do the 5K & 10K events start?

The 5K & 10K events begin at City of Tonawanda City Hall parking lot at Niagara Street. 200 Main Street, Tonawanda, NY and gun time will be at 5;30pm

Where does the Half Marathon Run/Walk/Wheelchair start?

The Half Marathon starts on the same location where the Marathon starts. (Ellicott Creek Park.entrance and Creekside Rd.)

Will shelter be provided at the Marathon start line?

There are Shelters at the park . Water and port-o-potties will be available outside the gallery near the start line.

Will shelter be provided at the Half Marathon start line?

There are Shelters at the park . Water and port-o-potties will be available outside the gallery near the start line.

Where do I get the bus to the Marathon and Half Marathon starting lines and what time do they depart?

Buses will depart from the (TBA). Buses will transport participants in the Marathon / Half Marathon run / Walk/ Wheelchair to the start line located at the Ellicott Park, Tonawanda, NY. Buses will begin leaving from (TBA) at 6:30am with the last bus leaving at 8:30am. Those who arrive after this time will be required to find their own transportation. The trip takes approximately 30 minutes

Where can I find accommodations near the event?

To find the best deals on accommodations for the Heroes Run, we recommend visiting our website and Buffalo/Niagara Falls Tourism.

Where can I park my car to catch the bus to the start line?

Free parking is available behind the Ellicott Creek Park, Tonawanda, NY.

Can I drive my own vehicle to the Half Marathon start line ?

Due to limited space, no parking and road closures, we do not recommend using your own vehicle or being transported to the Half Marathon start. Your registration includes bus transportation to the start. Buses will start to leave around 7am

How can my family watch me run during the race?

The roads on the route will be closed to all vehicular traffic on race day. Family and friends can access various safe spectator location sites along the Route.

Can spectators buy food and beverages near the finish line?

Food and beverages can be purchased at our supporting vendors along the route.

Are iPods allowed on the course? A: iPods – Headphones and iPods are permitted; however please keep the volume low or one ear free to hear if vehicles are approaching as participants may be asked to move to the side of the course to enable medical vehicles to pass

iPods – Headphones and iPods are permitted; however please keep the volume low or one ear free to hear if vehicles are approaching as participants may be asked to move to the side of the course to enable medical vehicles to pass

What is the time requirement for completing any of the Heroes Run events?

The finish line officially closes at 3:00pm. Marathon participants must be past the half way point by 12:00pm

Where are the awards presentation for all events?

Marathon and Half Marathon including masters: Trophies and cash awards will be presented at the finish area. See schedule for times. Age group awards must be picked up at the awards tent also located at the finish area. 5K & 10K: Awards for top 3 male & female will be presented at the finish line area. See schedule for approximate times. Age group awards must be picked up at the awards tent also located at the finish line. NOTE: TROPHIES & AGE GROUP AWARDS WILL NOT BE MAILED.

Can I push my child in a stroller while I run?

Only single baby strollers are allowed in the 5K and 10K event. (not allowed in the Marathon and Half Marathon).

Can you explain Chip Time versus Gun Time?

Gun Time: The time from the sound of the starter's signal to the time when the runner crosses the finish line. Also known as the Official Time. (All awards based on official time.) Real Time, Chip Time: The time from when the runner crosses the starting mats at the start line, to the time when the runner crosses the finishing mats.

Will there be gels?

No

When and what streets are closed? Road Closures

Please continue to visit our website for updated information.

Do you need volunteers, and how do I sign up to volunteer?

Yes

Are walkers allowed in the Marathon?

NO, For ability to keep raced withing qualifying times we will not offer walkers this opportunity. They are welcome in the 1/2 marathon, 5k, and 10k.

Do you have Pacers?

Yes. Please continue to visit our website for updated information.

Can I register on race day?

Only 10 K and 5K runners can late register @ Expo. Registration ends , October 25, 2015 at the Expo. Check back frequently for updated information! If you have not found your question answered here, please contact us.